INTRODUCTION

 

NEUTRALE (HEREAFTER “WE”) ARE COMMITTED TO PROTECTING AND RESPECTING YOUR PRIVACY.

THIS PRIVACY POLICY SETS OUT THE BASIS ON WHICH ANY PERSONAL DATA WE COLLECT FROM YOU, OR THAT YOU PROVIDE TO US, WILL BE PROCESSED BY US.

 

ARTICLE 1 INFORMATION THAT WE COLLECT

1.1       WE MAY COLLECT AND PROCESS THE FOLLOWING DATA ABOUT YOU:

            A) INFORMATION THAT YOU PROVIDE BY FILLING IN FORMS ON OUR WEBSITES

            WWW.NEUTRALE.CO

            THIS INCLUDE INFORMATION PROVIDED AT THE TIME OF REGISTERING TO USE OUR WEBSITE(S),

            SUBSCRIBING TO OUR SERVICES, POSTING MATERIAL OR REQUESTING FURTHER SERVICES. IF

            YOU CONTACT US, WE MAY KEEP A RECORD OF THAT CORRESPONDENCE.

            B) DETAILS OF TRANSACTIONS YOU CARRY OUT THROUGH OUR SITE AND OF THE FULFILLMENT

            OF YOUR ORDERS.

            C) DETAILS OF YOUR VISITS TO OUR SITE AND THE RESOURCES THAT YOU ACCESS.

1.2       WE WILL USE THE INFORMATION YOU PROVIDE TO ENABLE US TO PROCESS YOUR

            ORDERS AND TO PROVIDE YOU WITH THE SERVICES AND INFORMATION OFFERED

            THROUGH OUR WEBSITE AND WHICH YOU REQUEST. FURTHER, WE WILL USE THE

            INFORMATION YOU PROVIDE TO:

            A) ADMINISTER YOUR ACCOUNT WITH US.

            B) VERIFY AND CARRY OUT FINANCIAL TRANSACTIONS IN RELATION TO PAYMENTS YOU

            MAKE ONLINE.

            C) AUDIT THE DOWNLOADING OF DATA FROM OUR WEBSITE.

            D) IMPROVE THE LAYOUT AND/OR CONTENT OF THE PAGES OF OUR WEBSITE AND

            CUSTOMIZE THEM FOR USERS.

            E) IDENTIFY VISITORS ON OUR WEBSITE.

            F) CARRY OUT RESEARCH ON OUR USERS’ DEMOGRAPHICS.

            G) SEND YOU INFORMATION WE THINK YOU MAY FIND USEFUL OR WHICH YOU HAVE

            REQUESTED FROM US, INCLUDING INFORMATION ABOUT OUR PRODUCTS AND SERVICES,

            PROVIDED YOU HAVE INDICATED THAT YOU HAVE NOT OBJECTED TO BEING CONTACTED FOR

            THESE PURPOSES.

            SUBJECT TO OBTAINING YOUR CONSENT WE MAY CONTACT YOU BY EMAIL WITH DETAILS OF

            OTHER PRODUCTS AND SERVICES. IF YOU PREFER NOT TO RECEIVE ANY MARKETING

            COMMUNICATIONS FROM US, YOU CAN OPT OUT AT ANY TIME.

1.3       WE MAY PASS YOUR NAME AND ADDRESS ON TO A THIRD PARTY IN ORDER TO MAKE

            DELIVERY OF THE PRODUCT TO YOU (FOR EXAMPLE TO OUR COURIER).

 

ARTICLE2 OTHER USES OF YOU PERSONAL INFORMATION

2.1       WE MAY USE YOUR PERSONAL INFORMATION FOR MARKET RESEARCH. YOUR DETAILS ARE

            ANONYMOUS AND WILL ONLY BE USED FOR STATISTICAL PURPOSES.

2.2       WE MAY ALSO SEND YOU OTHER INFORMATION ABOUT US, OUR WEBSITES, OUR

            PRODUCTS, OUR (SALES) PROMOTIONS AND OUR NEWSLETTER. IF YOU DON’T WANT TO

            RECEIVE ANY OF THIS ADDITIONAL INFORMATION, PLEASE CLICK THE “UNSUBSCRIBE” LINK IN

            ANY E-MAIL THAT WE SEND TO YOU.

2.3       WE MAY FURTHER ANONYMISE DATA ABOUT USERS OF THE WEBSITE GENERALLY AND USE

            IT FOR VARIOUS PURPOSES, INCLUDING ASCERTAINING THE GENERAL LOCATION OF THE

            USERS AND USAGE OF CERTAIN ASPECTS OF THE WEBSITE OR A LINK CONTAINED IN AN

            EMAIL TO THOSE REGISTERED TO RECEIVE THEM, AND SUPPLYING THAT ANONYMISED

            DATA TO THIRD PARTIES SUCH AS PUBLISHERS. HOWEVER, THAT ANONYMISED DATA WILL

            NOT BE CAPABLE OF IDENTIFYING YOU PERSONALLY.

 

ARTICLE 3 THIRD PARTIES AND LINKS

3.1       WE MAY PASS YOU DETAILS TO THIRD PARTIES TO HELP US WITH ANY OF OUR USES OF

            YOUR DATA SET OUT IN OUR PRIVACY POLICY. FOR EXAMPLE, WE MAY USE THIRD

            PARTIES TO ASSIST US WITH DELIVERING PRODUCTS TO YOU OR TO HELP US TO COLLECT

            PAYMENTS.

3.2       WE MAY EXCHANGE INFORMATION WITH THIRD PARTIES FOR THE PURPOSES OF

            FRAUD PROTECTION .

3.3       WE MAY TRANSFER OUR DATABASES CONTAINING YOUR PERSONAL INFORMATION IF

            WE SELL (A PART OF) OUR BUSINESS.

3.4       OUR WEBSITE MAY CONTAIN ADVERTISING OF THIRD PARTIES AND LINKS TO OTHER

            WEBSITES. IF YOU FOLLOW A LINK TO ANY OF THESE WEBSITES, PLEASE NOTE THAT THESE

            WEBSITES HAVE THEIR OWN PRIVACY POLICIES AND THAT WE DO NOT ACCEPT ANY

            RESPONSIBILITY OR LIABILITY FOR THESE POLICIES. PLEASE CHECK THESE POLICIES BEFORE

            YOU SUBMIT ANY PERSONAL DATA TO THESE WEBSITES.

 

ARTICLE 4 COOKIES

4.1       WE MAY OBTAIN INFORMATION ABOUT YOU BY USING A COOKIE FILE, WHICH IS STORED

            ON YOUR BROWSER OR THE HARD DRIVE OF YOUR COMPUTER. COOKIES CONTAIN

            INFORMATION THAT IS TRANSFERRED TO YOUR COMPUTER'S HARD DRIVE. COOKIES HELP US

            TO TAILOR OUR WEBSITE TO SUIT YOU AND TO REFLECT YOUR TASTES AND YOUR BROWSING

            HABITS. THEY ALSO ALLOW US TO SAVE ANY INFORMATION YOU HAVE ENTERED SO YOU

            DON’T HAVE TO ENTER IT ALL AGAIN THE NEXT TIME YOU VISIT. THERE ARE TWO DIFFERENT

            KIND OF COOKIES: SESSION COOKIES, WHICH ARE DELETED THE MOMENT YOU QUIT YOUR

            BROWSER AND TEMPORARY/PERMANENT COOKIES, WHICH ARE STORED ON YOUR

            DATA CARRIER FOR A LONGER PERIOD OF TIME OR, IN SOME CASES, PERMANENTLY. 

4.2       MOST OF THE COOKIES WE USE ARE SESSION COOKIES, WHICH ARE DELETED AT THE

            END OF YOUR BROWSER SESSION. WE USE THESE TO ALLOW YOU TO USE OUR SHOPPING

            FUNCTION. WE DO USE SOME COOKIES THAT REMAIN ON YOUR COMPUTER AFTER YOU

            HAVE QUIT YOUR BROWSER. THIS KIND OF COOKIE ENABLES OUR SYSTEM TO RECOGNIZE

            THAT YOU’VE VISITED OUR WEBSITE BEFORE AND TO REMEMBER WHICH SETTINGS AND

            PRODUCTS YOU PREFERRED. THESE TEMPORARY/PERMANENT COOKIES HAVE A LIFESPAN

            OF AROUND ONE MONTH TO TEN YEARS, AFTER WHICH THEY WILL BE AUTOMATICALLY

            DELETED. THESE COOKIES ALLOW US TO COLLECT AND ANALYZE DATA TO COME UP WITH

            STRATEGIES TO IMPROVE OUR WEBSITE. THIS MAKES OUR WEBSITE EASIER FOR OUR

            CUSTOMERS TO USE AND HELPS US TO PROVIDE YOU WITH PERSONAL RECOMMENDATION

            OF PRODUCTS YOU MAY LIKE.

4.3       THE COOKIES WE USE ARE NEVER USED TO STORE ANY PERSONAL INFORMATION. OUR

            COOKIES CANNOT BE TRACED BACK TO AN INDIVIDUAL USER. ONCE A COOKIE IS

            ACTIVATED, IT IS GIVEN AN ID NUMBER, WHICH IS SOLELY USED FOR INTERNAL REFERENCE

            AND CANNOT BE USED TO IDENTIFY THE USER OR ACCESS ANY PERSONAL INFORMATION,

            SUCH AS YOUR NAME OR IP ADDRESS. THE ANONYMISED INFORMATION WE RECEIVE

            FROM THE COOKIES ALLOWS US TO ASSESS WHICH PAGES OF OUR SITE ARE VISITED THE

            MOST AND SEE WHICH PRODUCTS WERE MOST POPULAR ETC.

4.4       IF YOU REGISTER WITH US OR IF YOU CONTINUE TO USE OUR WEBSITE, YOU GIVE US

            PERMISSION TO STORE YOU USER INFORMATION ON COOKIE FILES AND YOU ALLOW THESE

            FILES TO REMAIN ON YOUR COMPUTER AFTER YOU ENDED YOUR BROWSER, SO THEY MAY

            BE USED UPON YOU NEXT VISIT TO OUR WEBSITE.

4.5       YOU CAN BLOCK COOKIES BY ACTIVATING THE SETTING ON YOUR BROWSER, WHICH ALLOWS YOU TO REFUSE THE SETTING OF ALL OR SOME COOKIES. HOWEVER, IF YOU USE YOUR BROWSER SETTINGS TO BLOCK ALL COOKIES (INCLUDING ESSENTIAL COOKIES) YOU MAY NOT BE TO ACCESS ALL OR PARTS OF OUR WEBSITES. UNLESS YOU HAVE ADJUSTED YOUR BROWSER SETTING SO THAT IT WILL REFUSE COOKIES, OUR SYSTEM WILL ISSUE COOKIES AS SOON YOU VISIT OUR WEBSITES.

4.6       WE USE GOOGLE ANALYTICS, A WEB ANALYTICS SERVICE PROVIDED BY GOOGLE, INC. (“GOOGLE”). GOOGLE ANALYTICS USES COOKIES TO HELP THE WEBSITE ANALYZE HOW USERS USE THE SITE. THE INFORMATION GENERATED BY THE COOKIE ABOUT YOUR USE OF THE WEBSITE (INCLUDING YOUR IP ADDRESS) WILL BE TRANSMITTED TO AND STORED BY GOOGLE ON SERVERS IN THE UNITED STATES. GOOGLE WILL USE THIS INFORMATION FOR THE PURPOSE OF EVALUATING YOUR USE OF THE WEBSITE, COMPILING REPORTS ON WEBSITE ACTIVITY FOR WEBSITE OPERATORS AND PROVIDING OTHER SERVICES RELATING TO WEBSITE ACTIVITY AND INTERNET USAGE. GOOGLE MAY ALSO TRANSFER THIS INFORMATION TO THIRD PARTIES WHERE REQUIRED TO DO SO BY LAW, OR WHERE SUCH THIRD PARTIES PROCESS THE INFORMATION ON GOOGLE'S BEHALF. YOU MAY REFUSE THE USE OF COOKIES BY SELECTING THE APPROPRIATE SETTINGS ON YOUR BROWSER, HOWEVER PLEASE NOTE THAT IF YOU DO THIS YOU MAY NOT BE ABLE TO USE THE FULL FUNCTIONALITY OF THIS WEBSITE. BY USING THIS WEBSITE, YOU CONSENT TO THE PROCESSING OF DATA ABOUT YOU BY GOOGLE IN THE MANNER AND FOR THE PURPOSES SET OUT ABOVE.

 

ARTICLE 5 LOG INFORMATION

5.1       WHEN YOU VISIT OUR WEBSITE MAY COLLECT INFORMATION THAT IS SENT FORM YOUR

            BROWSER TO OUR SERVER LOG FILES. THE INFORMATION TRANSFERRED MAY INCLUDE, FOR

            EXAMPLE, TIME AND DATE OR VISIT TO OUR SITE, WHICH PAGES WERE VIEWED, IP

            ADDRESS, URL OF WEBSITE THAT REFERRED YOU TO OUR WEBSITE, HOW MUCH

            INFORMATION HAS BEEN STORED AND WHICH BROWSER YOU HAVE BEEN USING.

5.2       ONCE WE HAVE ALL THIS INFORMATION, ALL IP ADDRESSES ARE DELETED OR

            ANONYMISED. THE ANONYMOUS INFORMATION STORED IN THIS LOG FILE IS THEN USED TO

            IMPROVE THE SHOPPING EXPERIENCE ON OUR WEBSITE.

 

ARTICLE 6 SECURITY

6.1       WHEN WE COLLECT DATA THROUGH THE WEBSITES, WE COLLECT YOUR PERSONAL

            DETAILS ON A SECURE SERVER.

6.2       WHEN WE COLLECT PAYMENT CARD DETAILS ELECTRONICALLY, WE USE ENCRYPTION

            BY USING SECURE SOCKET LAYER (SSL) CODING. WHILST WE ARE UNABLE TO

            GUARANTEE 100 PERCENT SECURITY, THIS MAKES IT HARD FOR A HACKER TO DECRYPT

            YOUR DETAILS. YOU ARE STRONGLY RECOMMENDED NOT TO SEND FULL CREDIT OR DEBIT

            CARD DETAILS IN UNENCRYPTED ELECTRONIC COMMUNICATIONS WITH US.

6.3       WHERE WE HAVE GIVEN YOU A PASSWORD, WHICH ENABLES YOU TO ACCESS

            CERTAIN PARTS OF OUR WEBSITES, YOU ARE RESPONSIBLE FOR KEEPING THIS PASSWORD

            CONFIDENTIAL. WE ASK YOU NOT TO SHARE A PASSWORD WITH ANYONE.

6.4       UNFORTUNATELY, THE TRANSMISSION OF INFORMATION VIA THE INTERNET IS NOT

            COMPLETELY SECURE. ALTHOUGH WE WILL DO OUR BEST TO PROTECT YOUR PERSONAL DATA,

            WE CANNOT GUARANTEE THE SECURITY OF YOUR DATA TRANSMITTED TO OUR SITE; ANY

            TRANSMISSION IS AT YOUR OWN RISK. ONCE WE HAVE RECEIVED YOUR INFORMATION, WE

            WILL USE STRICT PROCEDURES AND SECURITY FEATURES TO TRY TO PREVENT UNAUTHORISED

            OR UNLAWFUL ACCESS

 

ARTICLE 7 YOUR RIGHTS

7.1       IF YOU ARE CONCERNED ABOUT YOUR DATA YOU HAVE THE RIGHT TO ACCESS ANY

7.2       YOU HAVE THE RIGHT TO ASK US TO STOP USING YOU PERSONAL DATA FOR DIRECT

            MARKETING PURPOSES. YOU CAN EXERCISE YOUR RIGHT BY CONTACTING US BY MAIL AT

            INFO@NEUTRALE.CO