SHIPPING
We try to ship all orders within 1/2 working days, however during busier periods it may take up to three. Delivery times displayed below are on top of this time. Orders will only be dispatched once payment has been confirmed.
We ship all our orders via GLS, UPS or DHL.
SPAIN /
Standard Shipping (24h-72h) / 4,00€
Free Standard Shipping (24h-72h) / Free for orders over 100,00€
PORTUGAL /
Standard Shipping (24h-72h) / 7,00€
Free Standard Shipping (24h-72h) / Free for orders over 100,00€
EU /
EUROPE ZONE 1:
* (Belgium, France, Germany, Italy, Netherlands, Luxemburg)
Standard Shipping (2-5 working days) / 8,00€
Free Standard Shipping (2-5 working days) for orders over 100,00€
EUROPE ZONE 2:
* (Denmark, Finland, Ireland, Sweden, Poland, Croatia, Austria, Mónaco, Chec Republic)
Standard Shipping (2-5 working days) / 10,00€
Free Standard Shipping (2-5 working days) for orders over 100,00€
EUROPE ZONE 3:
* (Andorra, Vatican City, Estonia, Gibraltar, Isle of Man, Lithuania, Serbia, Ukraine,Greece, Chipre, Malta)
Air Standard Shipping (2-5 working days) / 12,00€
Free Standard Shipping (2-5 working days) for orders over 100,00€
EUROPE ZONE 4:
* (United Kingdom, Switzerland, Norway)
Standard Shipping (48h-72h) / 10,00€
Free Standard Shipping (2-5 working days) for orders over 100,00€
**Any custom fees outside the EU will be satisfied by the customer.
***From 1/1/2021 due to BREXIT, UK might probably have to pay customs.
US - CANADA /
Standard Shipping (2-5 working days) / 15,00€
Free Standard Shipping (2-5 working days) for orders over 100,00€
REST OF THE WOLRD /
Standard Shipping (2-5 working days) / 35,00€
Free Standard Shipping (2-5 working days) for orders over 300,00€
Please note that any duty and taxes incurred in the country of destination are the responsibility of the customer.
We reserve the right to delay the dispatch of any order. Sometimes further security checks will be needed to verify a payment and this may delay the order. We will contact you if there is a delay or an item is out of stock.
Delivery times are guidelines only. While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping time-frame.
We work closely with our curriers to minimize the potential impact of custom delays for our international customers.
Processing and delivery times do not include Saturdays, Sundays and Public Holidays.
The period to make any exchange or return is 14 days from the receipt of the order. All purchases made after November 27th have an extended exchange or return period until January 15th. Purchases made after January 1st have the usual period of 14 days.
Write an email to hello@neutrale.co indicating:
- Order number
- Contact email
- Wether you want to make an exchange or return
- Reason why you need the exchange/refund
This information should also be included inside the package in a note so that we can identify your order.
We will then indicate the address you should send the package to.
All exchanges/returns must be notified through the email provided above in order to be processed correctly.
The client will take care of the shipping costs of the package to Neutrale as well as any additional customs charges.
*Please note that products bought at our offline store can't be returned. They can only be exchanged for other products or a voucher.